Most organizations are intuitively structured using a chain of command that relies on employees of all different levels and status within the company. Organizations that clearly define their employees' titles and job levels often perform better than those with a loose job level and title structure, as employees with defined titles better understand the role they serve in a company. Some companies try to avoid placing labels on their employees' titles to seem forward-thinking, but this can lead to disastrous results when expectations are not properly outlined.
According to the Society of Human Resources Management (SHRM), using a job leveling system can help employers and employees more accurately value the positions within the company. This can help employees ensure they are being compensated fairly, and it can help employers train their employees more consistently and avoid confusion about who should be doing what.
Having a clear job level structure within your company can also make designing compensation plans far less of a headache. Learn more about job levels, how to implement them, and how they can help your compensation plans be more successful below.
Although no two companies operate in exactly the same way, there is a general framework that most professional organizations follow regarding the basic job grade levels. The most common job title levels within a company include:
Also known as an associate, entry-level professionals tend to have little relevant experience when joining a team. Entry-level professionals are expected to work under close supervision and focus on professional development. These workers usually possess some level of higher education or work experience, but it depends on the company's hiring policies.
Sometimes called intermediate-level employees, individual contributors are granted more autonomy and work independently with some supervision. These employees typically possess at least two years of professional experience, and they can help to train and guide entry-level employees.
Senior contributors can handle the full range of tasks within their job description with minimal intervention, and they rarely require oversight or interventions from higher-ups. These professionals can manage large projects on their own, mentor lower level employees, and influence company-wide policies and procedures. Senior contributors usually have at least five years of professional experience, and some also have an advanced degree.
Managers supervise entry- or intermediate-level employees on a regular basis, and they provide training and support to help staff analyze and resolve issues. These professionals are responsible for high-level thinking and delegation, and they focus some of their time and attention on decision-making that may affect the company and its employees.
Directors are often thought of as supervisors for the managers within a company, and they have a large influence on creating and administering policies and programs throughout an organization. Directors usually report directly to vice presidents or executives, and they often weigh in on important business decisions made by higher-ups.
Vice presidents or executives are typically the highest level employees in a company. These professionals hold the most experience and a firm understanding of how the company operates and relates to other businesses and the community. The main job of executives is to make big decisions that impact the trajectory of the company as a whole.
Many companies prefer to follow a similar format to the one outlined above, though they may choose more creative titles for their employees at each level. Other companies instead use a tiered structure, where employees of different titles are grouped together in tiers. For example, a university may place their entry- and intermediate-level employees in Tier 1, while supervisors and managers are placed in Tier 2. Perhaps the university would even decide to have a third tier for executives and other higher-ups.
In some companies, tiers are also used to determine compensation. Perhaps Tier 1 employees can get raises over the years, but they may have a salary ceiling of $30 per hour. In order to get another raise, they may have to be promoted to a Tier 2 employee and serve as a manager.
There are several ways your company can design its job classification structures, and there are pros and cons to each option. It may take some trial and error to determine which system works for you, but defining job levels is important for nearly any type of business.
Aside from providing clear expectations and duties for each employee, job levels are also important for recruiting purposes. Prospective employees often avoid applying for jobs with descriptions and titles that seem too ambiguous, as it's difficult for them to tell exactly what qualifications they need or what would be expected of them on a daily basis. Having clearly defined job seniority levels within your company, and showing that in your job postings, can help you recruit employees that are the right fit.
Additionally, job levels can help organizations structure a logical compensation system. A detailed job level structure can ensure that employees at the same level receive the same compensation, helping to eliminate pay discrepancies among employees of different genders or races. First-year entry-level employees should be compensated close to the same amount, unless they have other obvious additional qualifications that merit additional pay. This reduces the likelihood of employees seeking employment elsewhere.
High job turnover can be a major financial loss for organizations large and small, as recruiting and training costs are effectively wasted if an employee only sticks around for a few months. It's almost always in a company's best interest to try to train new employees in a way that makes them feel prepared to handle their job description tasks, and to give them plenty of reasons to want to stay with the company.
An organized job level structure can also help employees envision their future with the company. If they can see possible advancement opportunities as they gain experience with your company, chances are higher that they will want to stick around. It is nearly always cheaper to hire current employees for higher-up positions than to recruit people from outside of the company, and employees that have worked in other jobs in the organization have a better understanding of how the company operates.
Then the question is if your company and teams are equipped to communicate different job levels and bands to your employees and establish a transparent compensation philosophy.
When the time comes to change, or better define, job levels within your company, there are a few key steps you should take:
Once you have drafted a new level system using the above steps, it's imperative that you seek feedback from other professionals in the organization. This feedback should come from people at the highest levels and potentially from stakeholders. It also never hurts to ask mid-level managers, and even some intermediate-level employees for their feedback. Take their opinions seriously, and make as many revisions as necessary before you and your organization are satisfied with the new structural outline.
With your job level structure in place, you can begin to analyze information you’ve tracked to understand how much you are paying within certain levels and bands in your organization. You can also use real-time compensation data provided by Welcome to help you layer that information to benchmark if your offering is competitive in the market. Then, because you're benchmarking your own team’s information, the levels and bands data, you now have actionable data to make informed pay decisions.
Furthermore, the insights and data will enable you to make competitive offers to candidates, while also allowing you to communicate compensation philosophy more transparently with existing employees.
It can feel overwhelming to overhaul your existing job level structure, or to simply tweak it here and there, but making a few intentional and logical changes to the employee level structure can make a world of difference throughout the whole organization. Employees will feel more confident that they are being fairly compensated, they will have a better understanding of what is expected of them. Plus, they may begin to try to level up within the company.
Welcome facilitates employers send job offers and explain the benefits provided to new and existing employees, and we use comprehensive analytics to help you design the most compelling compensation packages. We can help you attract more talent, retain current employees, and make better decisions, especially when you pair our platform with a well-defined job level structure.
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